||Physical Gift Card
|Purchase In Store
|Use In Store
|Purchase With AfterPay
||Emailed within 1 hour
||Directly After Purchase
FREE in store
|Use At Oroton Concession Stores (Myer/David Jones)
Gift Cards cannot be returned or redeemed for cash.
Lost or Stolen:
Physical Gift Cards are treated as cash and cannot be replaced if lost or stolen.
eGift Cards can be re-emailed if lost. Please email email@example.com with your proof of purchase (Order Confirmation or in store receipt), and the full or remaining amount on card for verification. We may require more points of verification.
Gift Card expires 12 months from the date of issue (or date of purchase for E-Gift Cards). Gift cards are partially redeemable and it is up to the cardholder to use the full value within the validity period. Any balance that remains on the Gift Card after expiry will not be available for use.
Gift Card FAQs
How do I check the balance of my Gift Card?
Online enter in your unique 21 digit barcode number and secure pin at www.oroton.com.au/shop-gift-cards to check your balance.
In store the available balance of your eGift Card will appear on your receipt after each purchase. You can also check your balance at any point of sale in any Oroton Boutique or Factory Outlet store.
How is my refund processed if purchased with a Gift Card?
Gift cards are not redeemable for cash. If you wish to return an item(s) from your order purchased with a Gift Card, the refund amount with be re-issued on a physical or eGift Card only for the validity period left from the date of issue or date of purchase.
What do I do if my gift card is expired?
All gift cards are valid for 12 months from date of issue (or date of purchase for eGift cards), if your card has expired we cannot extend. Please email firstname.lastname@example.org if you have concerns.
Can I use Afterpay to purchase a Gift Card?
We do not offer Afterpay on Gift Card purchases.
Can I use my Gift Card to purchase a Gift Card?
No, a gift card cannot be purchased using a gift card.
Do I get Qantas Frequent Flyer points when buying a Gift Card?
You do not earn Qantas Frequent Flyer points when purchasing a gift card in store or online, though you will earn Qantas Frequent Flyer points when purchasing any full priced item with a Gift Card.
Can I do spilt payments methods to purchase a Gift Card?
Yes you can purchase using a range of Card Payment, PayPal, and/or another Gift Card.
When using my Gift Card, can I do split payments?
Yes you can redeem as much of the Gift Card as you wish, and pay the remaining amount using Card Payment, PayPal and/or another Gift Card.
I have an old gift card purchased from before the 30/10/2017 that is still valid, can I use that online?
Yes you can, just enter you gift card number at checkout.
Can I purchase Gift Cards in other currencies?
We offer Gift Cards in AUD, NZD, USD, EUR, GBP, CNY and MYR. Gift Cards in all currencies can be redeemed in store and online and will be processed in local currency at the daily exchange rate, this rate is set by a third party provider.
eGift Card FAQs
How quickly will I receive my eGift Card?
Oroton eGift Card orders will be delivered to the requested email provided within 1 hour. If the eGift Card is scheduled for a later date, the eGift Card will be recieved at 12am (AEST) of that requested date.
What will I receive after I purchase a eGift Card?
An order confirmation outlining how much the eGift Card was purchased for, who it will emailed too and on what scheduled date. When you or the recipient receives this email, the email will display the chosen online design, amount, personalised message and an eGift card unique barcode and secure pin that is to be entered when using online and store. You can either print the eGift Card from your computer or use it directly from your mobile phone.
Do I need a special printer or is colour printing required?
No, if you choose to print the eGift Card then any standard printer will work and any Oroton store will accept the eGift Card if it is printed without colour.
How do I use my eGift Card online?
To redeem your eGift Card, simply at checkout select the Gift Card payment option, and enter in the unique 21 digit barcode number from the eGift Card email received, redeem the amount you wish, and enter in the secure pin provided. If you wish to only redeem a partial amount of your Egift Card, enter in your deseried amount and "redeem", then select another payment option to pay the remaining amount.
Can I use my Egift card in store?
Yes you can, to redeem your eGift Card in store simply display the eGift Card email on your mobile phone or present a printed copy of the email at any point of sale in an Oroton Boutique or Factory Outlet store. Oroton Gift Cards are not able to be redeemed in Myer or David Jones concession stores.
Where can I view my expiry date of my eGift Card?
On your order confirmation received, the eGift Card is valid 12 months from the scheduled date.
Physical Gift Card FAQs
How quickly will I get my physical Gift Card?
Oroton physical Gift Cards can only be purchased in store. Once the physical Gift Card has been paid for, you will receive the Gift Card straight away.
What will I receive after I purchase a physical Gift Card?
You will receive a receipt outlining your order details, the physical Gift Card, with its own Gift Card cover.
How do I use my physical Gift Card online?
To redeem your physical Gift Card online, simply at checkout select the Gift Card payment option, and enter in the unique 21 digit barcode number on the back of your card, redeem the amount you wish, you will not need to enter a unique pin.
How do I use my physical Gift Card in store?
At checkout, hand over the physical Gift Card to the store attendant. The store attendant with deduct the desiered amount or the full amount on the Gift Card.
I left my gift card at home, can I still purchase in store using it?
Yes, the store manager will just need ID to verify the Gift Card owner.
Where can I view the expiry of my physical gift card?
All gift cards are valid 12 months from the date of issue. You will see the date of issue on your order confirmation received, and on the back of the physical Gift Card received.