Gift Cards

Gift Cards

We have both physical Gift Card and e-Gift Cards.

Both can be purchased over the phone with Client Services and e-Gift Cards will be delivered your specified email within 24 hours (or at a later date and time of your choosing), Physical Gift Cards will be delivered by Express Post.

You may also purchase Oroton Physical Gift Cards in any Oroton Boutique or Factory Stores.See here to find your closest store

Gift Cards
FAQs
eGift Card
Physical Gift Card
Purchase Online No, can purchase over the phone No
Purchase In Store No Yes
Use In Store Yes Yes
Use Online Yes Yes
Use Multiple Online No No
Purchase With AfterPay No No
Shipping Time Emailed within 24 hours Directly After Purchase
Price Free Online $5.95,
FREE in store
Use At Oroton Concession Stores (Myer/David Jones) No No
Already Have a Gift Card?
View Your Order
Check Your Balance
Login To View Your Order(s)
  • Enter a valid Gift Card Number to check your balance.
  • Your balance is:

 

Returns:

Gift Cards cannot be returned or redeemed for cash.

Lost or Stolen:

Physical Gift Cards are treated as cash and cannot be replaced if lost or stolen.

eGift Cards can be re-emailed if lost. Please email customerservice@oroton.com with your proof of purchase (Order Confirmation or in store receipt), and the full or remaining amount on card for verification. We may require more points of verification.

Expiration:

Gift Card expires 3 years from the date of issue (or date of purchase for E-Gift Cards). Gift cards are partially redeemable and it is up to the cardholder to use the full value within the validity period. Any balance that remains on the Gift Card after expiry will not be available for use.

Amendments to the NSW Fair Trading Act 1987 were passed by the NSW Parliament in October 2017 to be implemented on 31 March 2018. The amendments introduce a mandatory 3-year expiry date on gift cards and gift vouchers sold to consumers in NSW. We are pleased to announce that from 9 February 2018, all Oroton gift cards purchased will have a 3-year expiry date, irrespective of state of purchase. For more information please visit Fair Trading.

Gift Card FAQs

Can I purchase an eGift or Physical Gift Card online?

Oroton eGift and Physical Gift Cards cannot be purchased online, though they can be purchased over the phone with a Client Services Advisor and delivered directly to an inbox at a time of your choosing, or a Physical Gift Card can be delivered by Express Post. Oroton Physical Gift Cards can be purchased over the phone or in any Oroton Boutique or Factory Stores.

How do I check the balance of my Gift Card?

Online enter in your unique 21 digit barcode number and secure pin HERE or at checkout.

In store the available balance of your eGift Card will appear on your receipt after each purchase. You can also check your balance at any point of sale in any Oroton Boutique or Factory Outlet store.

How is my refund processed if purchased with a Gift Card?

Gift cards are not redeemable for cash. If you wish to return an item(s) from your order purchased with a Gift Card, the refund amount with be re-issued on a physical or eGift Card only for the validity period left from the date of issue or date of purchase.

How long will my Gift Card expire?

Any gift card purchased prior 9 February 2018 will have an expiration date of 12 months from date of issue. Gift cards purchased from 9 February 2018 onwards has a 3 year expiration date, reflecting updated Australian legislation.

What do I do if my gift card is expired?

All gift cards are valid for 3 years from date of issue (or date of purchase for eGift cards), if your card has expired we cannot extend. Please email customerservice@ororton.com if you have any concerns.

Can I use Afterpay to purchase a Gift Card?

We do not offer Afterpay on Gift Card purchases.

Can I use my Gift Card to purchase a Gift Card?

No, a gift card cannot be purchased using a gift card.

Can I do split payments methods to purchase a Gift Card?

Yes you can purchase using a range of Card Payment, PayPal, and/or another Gift Card.

When using my Gift Card, can I do split payments?

Yes you can redeem as much of the Gift Card as you wish, and pay the remaining amount using Card Payment, PayPal and/or another Gift Card.

I have an old gift card purchased from before the 30/10/2017 that is still valid, can I use that online?

Yes you can, just enter you gift card number at checkout.

Can I purchase Gift Cards in other currencies?

We only offer Gift Cards in AUD. Gift Cards redeemed in store and online and will be processed in local currency at the daily exchange rate, this rate is set by a third party provider.

eGift Card FAQs

How quickly will I receive my eGift Card?

Once purchased with an Oroton Client Services Advisor over the phone, the Oroton eGift Card orders will be delivered to the requested email provided within 1 hour. If the eGift Card is scheduled for a later date, the eGift Card will be received at 12am (AEST) of that requested date.

What will I receive after I purchase a eGift Card over the phone?

The recipient of the eGift Card receives an email displaying the amount, a personalised message and an eGift card unique barcode and secure pin that is to be entered when using online and store. You can either print the eGift Card from your computer or use it directly from your mobile phone.

Do I need a special printer or is colour printing required?

No, if you choose to print the eGift Card then any standard printer will work and any Oroton store will accept the eGift Card if it is printed without colour.

How do I use my eGift Card online?

To redeem your eGift Card, simply at checkout select the Gift Card payment option, and enter in the unique 21 digit barcode number from the eGift Card email received, redeem the amount you wish, and enter in the secure pin provided. If you wish to only redeem a partial amount of your Egift Card, enter in your desired amount and "redeem", then select another payment option to pay the remaining amount.

Can I use my Egift card in store?

Yes you can, to redeem your eGift Card in store simply display the eGift Card email on your mobile phone or present a printed copy of the email at any point of sale in an Oroton Boutique or Factory Outlet store. Oroton Gift Cards are not able to be redeemed in Myer or David Jones concession stores.

How long will my Gift Card expire?

Any gift card purchased prior 9 February 2018 will have an expiration date of 12 months from date of issue. Gift cards purchased from 9 February 2018 onwards has a 3 year expiration date, reflecting updated Australian legislation.

Where can I view my expiry date of my eGift Card?

On the eGift Card email, it is valid 3 years from the scheduled date.

Physical Gift Card FAQs

How quickly will I get my physical Gift Card?

Oroton physical Gift Cards can be purchased in store or over the phone with a Client Services Advisor. Once the physical Gift Card has been paid for, you will receive the Gift Card straight away in store, or via Express Post if purchased over the phone.

What will I receive after I purchase a physical Gift Card?

You will receive a receipt outlining your order details, the physical Gift Card, with its own Gift Card cover.

How do I use my physical Gift Card online?

To redeem your physical Gift Card online, simply at checkout select the Gift Card payment option, and enter in the unique 21 digit barcode number on the back of your card, redeem the amount you wish, you will not need to enter a unique pin.

How do I use my physical Gift Card in store?

At checkout, hand over the physical Gift Card to the store attendant. The store attendant with deduct the desired amount or the full amount on the Gift Card.

I left my gift card at home, can I still purchase in store using it?

Yes, the store manager will just need ID to verify the Gift Card owner.

How long will my Gift Card expire?

Any gift card purchased prior 9 February 2018 will have an expiration date of 12 months from date of issue. Gift cards purchased from 9 February 2018 onwards has a 3 year expiration date, reflecting updated Australian legislation.

Where can I view the expiry of my physical gift card?

All gift cards are valid 3 years from the date of issue. You will see the date of issue on your order confirmation received, and on the back of the physical Gift Card received.

Have a Question?

For all enquiries, free call our Client Service team from 8.30am to 5pm (AEST) Monday to Friday.