Shipping & Delivery

Australia Delivery Times & Cost

DELIVERY METHOD DELIVERY COST DELIVERY TIME
DHL Express*

*DHL will hand to third party/local courier in regional areas

We cannot deliver to PO Boxes or Parcel Lockers
Orders over $250
FREE

Orders under $250
$9.95
Usually delivered in 3 - 5 business days*

*Excludes public holidays . Also during sale/promotional events, delivery may be longer than specified times.

International Delivery Times & Cost

DELIVERY METHOD DELIVERY COST DELIVERY TIME
DHL Express*

*DHL may hand to a local courier

We cannot deliver to PO Boxes or Parcel Lockers
AUD $19.95

Fee calculated in relevant currency
Usually delivered in 3 - 5 business days*

*Excludes public holidays. Also during sale/promotional events, delivery may be longer than specified times.

*We ship to most places, however some countries are excluded at checkout.


Customs & Import Duty Charges

Oroton will pay the customs duty and tax charges when the purchase total (excluding shipping) exceeds the duty free threshold (AUD $1,000).

Orders less than $1000 AUD customs duty and tax charges will be applied and is payable by the recipient, it is implicit that the purchaser agrees for OrotonGroup and/or its agent to clear the goods through customs on their behalf.

  • Customs or import duties are charged once an order reaches its destination (delivery country).
  • Charges must be paid by the recipient, and vary widely country to country.
  • Oroton have no control over these charges, and cannot speculate what the cost may be. All charges are levied 
  • We recommend contacting your local customs office before ordering to avoid any unforeseen charges.

3hr Delivery

DELIVERY METHOD DELIVERY COST AM I ELIGIBLE?
FRF Couriers

Order between 9am-2pm (AEST)
Monday-Friday
AUD $29.95 Sydney, Melbourne & Brisbane Metro

 

*3 Hour Delivery is only available in Sydney, Melbourne & Brisbane Metro areas, and not available on Outlet and Sale items, or on State or National public holidays. Signature required upon delivery. This shipping method will be available during checkout if eligible criteria is met.

Order Tracking

AUSTRALIA
INTERNATIONAL
3 HOUR
www.dhl.com www.dhl.com ww.frf.com
  • Australia/International Delivery - Tracking details will be sent once your order has left our warehouse

  • 3 Hour Delivery - FRF tracking details emailed upon Client Services booking of your item

Where Is My Order?

If your purchase has not arrived within 3-5 business days, check your e-mail as it is likely that you have received an e-mail informing you that the order has left our warehouse, or there may be an issue with your order.

Keep in mind that during sale periods and promotions, delivery dates may be longer.

Please contact Client Services if you have any concerns.

Re-Delivery

If Your Address Is Unattended At The Time Of Delivery

  • Standard Delivery -If you have not provided Authority To Leave, you will receive a "Attempted Delivery" card, and the parcel will be transferred to the nearest post office for collection within 10 business days before being returned to sender.

  • International Delivery - If you have not provided Authority To Leave, you will receive a "Attempted Delivery" card detailing how you can arrange redelivery of your item with DHL directly.

  • 3hr Delivery - Signature is required for all 3hr Delivery orders. Authority To Leave can be requested, however Oroton is not liable for any delay or if the item does not arrive to you. However if it is determined that it is not safe to leave the goods or delivery is unable to be made for any other reason, your parcel will be returned to us and Client Services will contact you regarding your order.

Update Delivery Address

We understand that sometimes a last minute change is unavoidable, though please note most orders are picked within a few hours and once your order has reached our warehouse, we are unable to make changes.

DHL may give you the option of updating your shipping address via SMS or email once they are ready to deliver your order.

If you were successful in changing your new nominated address with DHL

The DHL team is able to manually update your delivery details for you, though given your tax invoice was processed prior to your address change, it will still reflect your original details.

If your parcel reflects an incorrect address, contact us and we may be able to cancel the order, but cannot guarantee requested changes.

Please note: If you enter an incorrect address during checkout Oroton is not liable for any delay or if the item does not arrive to you. Where an incorrect address is entered parcels are usually returned to sender. We will make every effort upon the parcel being returned to us to re-label and re-dispatch however Oroton cannot be accountable for any delays which are incurred during the transit/delivery period. Please note there will be an added delivery charge to resend your item(s) to the correct address.

Authority To Leave ("ATL")

ATL gives permission for our couriers to leave your online order without obtaining a signature. The benefit of delivering parcels with authority to leave is that the parcel will almost always be delivered on the first attempt. This means you won’t have to arrange a redelivery or collect the parcel from a local collection point. Please note however, that Oroton holds no responsibility for goods left unattended at a delivery address when the parcel is marked “ATL.” If you wish to give ATL permission, please say so in the Delivery Instructions during checkout.

Have a Question?

For all enquiries, free call our Client Service team from 8.30am to 5pm (AEST) Monday to Friday.