Returns & Warranty

Returns Policy

Shopping at Oroton.com is easy, we offer FREE RETURNS for full priced items within 14 days of purchase.

Refunds on Full Price Items:

Oroton will gladly refund in accordance with the following conditions:

  1. Item(s) is full price and purchased within 14 days.
  2. Full Price item is returned with proof of purchase.
  3. Full Price item is returned in new condition and unused with all tags attached. All apparel, knitwear and Oroton Intimates (Lingerie and Underwear) must be unworn and unwashed. For hygiene reasons, please ensure that all briefs/thongs/swimwear bottoms etc are tried on over your own underwear.

Refunds of full priced items will only be credited back to the credit card used to make the original payment. The refund will be processed as soon as the item(s) have been received and inspected by Oroton, however, please allow 30 days from the day you return the item for your account to be credited. The amount refunded will cover the value of the item(s) purchased only, shipping charges are not refundable.

If the item being returned is a gift, it must also follow the above listed conditions. We do not accept returns for Gift Cards.

Please note: Due to health regulations, earrings/lip balm/nail polish cannot be returned or refunded. OrotonGroup reserves the right not to accept items that have been worn or used for health reasons.

Sale Items

We will gladly offer an Exchange or Store Credit on Sale items, if you simply change your mind, in accordance with the following conditions:

  1. Sale item(s) was purchased within 14 days.
  2. Sale item(s) is returned with proof of purchase.
  3. Sale item(s) is returned in new condition and unused, with all tags attached.

The amount credited will cover the value of the item(s) purchased only, shipping charges are not credited.

Please note: We do not offer refunds on sale item(s) for change of mind. We only provide refunds on Sale items when it is deemed faulty.

AfterPay Returns

Oroton will gladly accept AfterPay returns in accordance with our returns policy above.

In these instances, orders cannot be returned to a store and instead must be sent back to Oroton Head Office to process. Upon receipt of the item/s, we will arrange the refund with AfterPay on your behalf. You will receive further notification from AfterPay at the time the refund is processed with an updated payment schedule (if applicable).

To organise a return, please contact us.

Full Refund

A full refund will only be issued if you wish to return your entire order. All payment schedules will be cancelled and you will be reimbursed for the first instalment taken at time of placing the order.

Partial Refund

A partial refund will be issued if you’re returning only part of your order (for example, 1 of 2 items). If an instalment has already been debited, your payment schedule will be reduced or a refund will be deposited back to you.

Monogrammed Items

We do not refund or exchange on items that have been monogrammed for change of mind, unless the item is deemed faulty. Faulty refers to manufacturing faults such as failure of hardware, components or workmanship. In this instance, please contact us with your proof of purchase.

Factory Outlet Stores & Online Outlet

We will gladly offer an Exchange or Store Credit for items purchased from Factory Stores and the Online Outlet if you simply change your mind in accordance with the following conditions:

  1. Factory/Outlet item was purchased within 14 days.
  2. Factory/Outlet item is returned with proof of purchase.
  3. Factory/Outlet item is returned in new condition and unused, with all tags attached.

Please note: We do not offer refunds on Factory/Outlet item(s) for change of mind. We only provide refunds on Factory/Outlet item(s) when it is deemed faulty.

We can only exchange or provide a store credit in any of our Oroton Boutique or Factory Outlet stores within 14 days from the date of receipt. If the item is faulty, please contact us at customerservice@oroton.com or call 1800 061 047.

Items Purchased from a David Jones or Myer Department Store

Oroton merchandise purchased in a David Jones or Myer concession store or via the David Jones online store are governed by the returns policy of David Jones or Myer. An Oroton item that is purchased from either a David Jones or Myer department store must be returned to the store of corresponding purchase.

If you have made a purchase with David Jones, kindly visit your closest David Jones department store or click here for more details. Alternatively you may wish to visit your closest Myer department store or click here for more details on Myer returns.

Warranty Policy

Oroton stands by the quality of our manufacturing standards as such, should any defect or manufacture fault (failure of hardware, components or workmanship) presents itself please kindly contact our Client Services team and we will endeavour to assist you accordingly. We will gladly exchange or refund with proof of purchase.

Leather is a natural product. As such, it will have characteristics and variations which are considered features of the leather. Damage and/or defects caused by personal wear and tear, accidents, treatment which is inconsistent with Oroton’s care instructions, dismantling or repair by persons other than recommended repair centres are not covered under the terms outlined above.

Make A Return

1. By Mail

Full price and faulty items can be returned by mail free of charge.

Simply email us at customerservice@oroton.com or call 1800 061 047 with your order number, and we’ll provide you with a return authority (RA) number and reply paid address.

Please attach a tracking number with your return as Oroton is not responsible for goods lost in transit. You have 14 days from the date of receipt to return the goods.

2. By Store

Please visit any of our Oroton Boutique or Factory Outlet stores within 14 days from the date of receipt.

International Returns

We accept international returns for full price and faulty items free of charge. We do not offer refunds on sale or outlet items for change of mind. You have 14 days from the date of receipt to return the goods. You may exchange for other item/s at any of our free standing Oroton boutiques and stores with your proof of purchase.

If you would like to return your item, please email us at customerservice@oroton.com with your order number.

Have a Question?

For all enquiries, free call our Client Service team from 8.30am to 5pm (AEST) Monday to Friday.