Returns

We offer free returns within Australia for full priced items within 14 days of arrival date.

Please note that our Reply Paid account does not include tracking. We highly recommend obtaining a tracking number to ensure your parcel returns to us safely as Oroton is not liable for missing parcels.

Extended Holiday Exchange Period: Purchases made online and in Oroton Stores from November 21st through December 25th can be returned up until January 8th, 2019.

Full Price Items

We will gladly refund in accordance with the following conditions:

  • Item(s) are purchased at full price and returned within 14 days from arrival date

  • Full Price item is returned with proof of purchase*

  • Full Price item is returned in new condition and unused with all tags attached

  • Not a Gift Card

Once we receive your return, a refund for the value of your item(s) excluding shipping charges will be processed back to the same account used to make your purchase in 3-5 business days. Please note that we are unable to provide online exchanges.

If the item being returned is a gift, it must also follow the above listed conditions.

*If you do not have proof of purchase, we will gladly offer a store credit subject to approval.

Discounted Items

‘Discounted Items’ refers to any item that is purchased from our outlet, is on sale or has a promotion applied. We will gladly offer an Exchange (in store only) or Store Credit on Sale items, in accordance with the following conditions:

  • Sale item(s) is returned within 14 days from arrival date

  • Sale item(s) is returned with proof of purchase*

  • Sale item(s) is returned in new condition and unused, with all tags attached

The amount credited will only cover the value of the item(s) purchased, shipping charges are not credited.

Please note: We only provide refunds on Sale items when it is deemed faulty and we are unable to provide online exchanges. If you wish to exchange a sale item, you can do so in store.

*If you do not have proof of purchase, we will gladly offer a store credit subject to approval.

PayPal Orders

Any orders placed with PayPal can be returned to a store for an exchange or Oroton credit. Refunds for PayPal orders can only be processed at Oroton Head Office. Please contact us to organise a PayPal return.

AfterPay Orders

Any orders placed with Afterpay can be returned to an Oroton store for an exchange of the same value or more. Oroton stores cannot process refunds or Oroton credits for Afterpay purchases. Please contact us to arrange an Afterpay return.

Pierced Earrings

Due to hygiene reasons, pierced earrings are unable to be returned for change of mind, unless deemed faulty.

Faulty Items

We stand by the quality of our manufacturing standards, however should any defect or manufacture fault (failure of hardware, components or workmanship) present itself please contact us and we will be happy to assist you accordingly. We will gladly exchange or refund with proof of purchase*.

If you feel your product hasn’t worn as expected, please send through the following:

  • 4-5 clear photos showing the issue from a number of different angles, including 1 photo of the full item to help us to identify where the issue is located and also to help us match the product to your receipt

  • A copy of your receipt (if you need us to locate this for you, please provide us with the name of the account holder linked to the purchase)

Upon receipt of item(s), our client services team will review your information and be in contact to resolve this issue for you.

*If you do not have proof of purchase, we will gladly offer a store credit subject to approval.

Monogrammed Orders

We do not refund or exchange on items that have been monogrammed for change of mind, unless the item is deemed faulty. Faulty refers to manufacturing faults such as failure of hardware, components or workmanship. In this instance, please contact us with your proof of purchase.

David Jones or Myer Items

Oroton merchandise purchased in a David Jones or Myer concession store or via the David Jones online store are governed by the returns policy of David Jones or Myer. An Oroton item that is purchased from either a David Jones or Myer department store must be returned to the store of corresponding purchase.

If you have made a purchase with David Jones, kindly visit your closest David Jones department store or click here for more details. Alternatively you may wish to visit your closest Myer department store or click here for more details on Myer returns.

Warranty Policy

We stand by the quality of our manufacturing standards, however should any defect or manufacture fault (failure of hardware, components or workmanship) present itself please kindly contact us and we will be happy to assist you accordingly. We will gladly exchange or refund with proof of purchase.

Leather is a natural product. As such, it will have characteristics and variations which are considered features of the leather. Damage and/or defects caused by personal wear and tear, accidents, treatment which is inconsistent with Oroton’s care instructions, dismantling or repair by persons other than recommended repair centres are not covered under the terms outlined above.

Make A Return

By Mail

  • Full price and faulty items can be returned by mail free of charge within Australia, 14 days from arrival date.

    Please contact us with your full name, contact number, web order number and reason for return. We will be in contact as soon as possible with the reply paid details.

    Please note: Our Reply Paid account does not offer a tracking service; we recommend you obtain a tracking number to ensure your parcel returns to us safely.

In Store

  • Please visit any of our Oroton Boutique or Oroton Factory Outlet store within 14 days from arrival date.

International Returns

Please note: We do not cover the cost of International returns or exchanges; we only provide refunds on International orders when it is deemed faulty, and we are unable to provide online exchanges.

If you would like to return your faulty item, please contact us with your:

  • Full name

  • Contact number

  • Web order number

  • 4-5 clear photos showing the issue from a number of different angles, including 1 photo of the full item to help us to identify where the issue is located and also to help us match the product to your receipt

  • A copy of your receipt (if you need us to locate this for you, please provide us with the name of the account holder linked to the purchase)

Have a Question?

For all enquiries, free call our Client Service team from 8.30am to 5pm (AEST) Monday to Friday.